Return Policy

Return Policy

We want you to be completely satisfied with the items you receive, and we've made our return process easy for you.

Returns & Exchanges

  1. Contact our After-Sale Customer Service by sending an email to service.teestales@gmail.com to request permission for returning and refund/exchange according to our policy stated below.

  2. Ensure the item(s) are in their original packaging and securely seal the parcel. Email us the return/exchange information (Details Below).

  3. Choose a trackable postal service to send back your return package. Please note that we are not responsible for package loss or damage during transit, so we recommend adding insurance for safekeeping.

  4. Returns/Exchanges will be processed within 7 days upon receipt of your package.

  5. We do not accept returns for products that are not broken or delivered incorrectly.

Return/Exchange Information

To process your return/exchange, please provide the following information in your email:

  1. Order No. (e.g., SS0001)
  2. Item No. (e.g., BEL0001_GR_M, and the exchanged item No. if applicable)
  3. Quantity of each item
  4. Photo of the products you sent back
  5. Photo of the shipping label on the package sent to you by Teestales shop
  6. Photo of the shipping label inside the package you sent to Teestales shop

Returns Address:

Recipient: Teestales Return Team Online Service Time: 9:00 am to 6:00 pm CST office hours

Note: Returning to this address without Customer Services permission will not be accepted, and customers will be responsible for all losses and costs.

Return/Exchange Conditions

  1. We only accept returns within 15 days from receiving the order.

  2. Items returned must be unused and in their original packaging. We do not accept worn, damaged, washed, or altered items.

  3. All returns must be approved by our Customer Service Team. Do not send back items without contacting us first.

Return Shipping Fee

  1. The return shipping cost is covered by us if the error is proven to be caused by our company, including wrong items sent by us, quality problems, and other reasons accepted by our customer services team. Upon receiving the items, we will offer compensation or resend a replacement.

  2. If you wish to exchange an item due to incorrect size or product choice, you are responsible for the shipping fee. Upon receiving the returned item, we will refund the original product cost. Please note that all shipping fees are non-refundable.

  3. We do not accept packages returned using C.O.D. service.

Refunds/Exchanges

Returns/Exchanges will be processed within 7 days upon receipt of your package. We offer a full refund for items found to be faulty or damaged due to our fault.